• Claims Coordinator

    Job Locations US-TX-Plano
    Requisition ID
    2018-10486
    Department (Portal Searching)
    Risk Management
    Location : Address
    6800 Bishop Rd
    Location : City
    Plano
    Location : State/Province
    TX
    Location : Postal Code
    75024
  • Overview

    The Claims Coordinator is responsible for coordinating and supporting initiatives relative to the evaluation, processing, and handling of incidents and claims. Acts as a liaison between Raising Cane’s, our property & casualty insurers, Customers, and Crewmembers at the Restaurants and the Restaurant Support Office. Updates Risk Management Information Systems (RMIS) as necessary, answers inquiries, and makes recommendations for resolution and/or resolves complicated issues. Familiar with standard concepts, practices and procedures within the Restaurant Industry. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks with a degree of creativity and latitude. Works under general supervision.

    Responsibilities

    • Address and handle Customer and Crewmember related issues through both verbal and written correspondence.
    • Support the maintenance of our internal RMIS program with all claims and incident data as well as all reporting out of this system.
    • Develop and maintain very strong positive relationships with the RSO’s and all levels of Restaurant Crewmembers.
    • Assist with day to day claim issues and develop strong relationships with our property & casualty insurers, adjusters and broker.
    • Assist with security alarm coding for the restaurants.
    • Assist with the Caniac Safety Unit Program.
    • Review and download video footage upon requests.
    • Assist with Risk and claims projects as needed.
    • Oversee Crewmember return to work program.
    • Assist with OSHA related issues.
    • Assist with property damage claims and third party recovery potential.

    Qualifications

    • College Degree required.
    • For external hire, 2+ years of Customer Service experience with a proven record of success required.
    • For internal promotion, minimum of 1 year as a Shift Manager or above with Raising Cane’s. Must be in good company standing and have a proven record of performance.
    • Knowledge of the QSR/Fast Casual restaurant industry is preferred.

     

    Additional Requirements
    The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Crewmembers with disabilities to perform the essential functions.

    • Strong customer service skills, including a high level of enthusiasm and energy
    • Must have excellent verbal and written communication skills
    • Must be able to work under deadlines, multitask & prioritize tasks. Works with a sense of urgency.
    • Must be detail oriented
    • Must be comfortable and confident with speaking on the phone

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