• Human Resources Specialist

    Job Locations US-TX-Plano
    Requisition ID
    Department (Portal Searching)
    Human Resources
    Location : Address
    6800 Bishop Rd
    Location : City
    Location : State/Province
    Location : Postal Code
  • Overview


    At Raising Cane’s Chicken Fingers®, our concept is simple and unique. We have only ONE LOVE® quality chicken finger meals! Every talented Crewmember in our Restaurant Support Office (RSO) is integral to our success and a value to our rapidly growing company. RSO Crewmembers are focused on ensuring that all our Restaurants and Crewmembers are successful.


    Position / Role Description

    The Crew Relations Specialist, Fry Cook and Cashier provides specialized administrative support to the Crew Relations Department. This role will be responsible for supporting the issue management process, administering unemployment claims, Crew Relations reporting and general support to Crewmembers.


    Required Core Competencies

    • Team oriented, collaborative & culturally aligned (Work Hard & Have Fun!)
    • Restaurant Support focused!
    • Exercises good judgment & decision making
    • Internally motivated & trustworthy
    • Self-starter, organized and able to manage multiple priorities (project management)
    • Excellent interpersonal & communication skills

    Principal Responsibilities & Duties

    • Ensures Restaurants have all required and current Federal, State, Local and Company employment related posters and signage.
    • Responds and manages unemployment claims in a timely manner
    • Ensures any government agency claims are quickly forwarded to the VP, Crew Relations and Legal
    • Files all legally required employment reporting under the guidance of the VP of Crew Relations and Legal

    Crew & Manager Support:

    • Will respond to Manager and Crewmember questions regarding policies, procedures and guidelines and will promptly refer all issues to the VP, Crew Relations

    Issue Management:

    • Will occasionally conduct issue intake ensure that issues are promptly forwarded to the VP, Crew Relations
    • Will conduct research to support investigations such as pulling payroll records and researching Crewmember locations

    Systems and Reporting:

    • Will have limited access rights to the Ethics Point Issue Management System and will update the system as required
    • Will produce Crew Relations Reports for Weekly and Monthly review.


    Position / Role Requirements

    The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Crewmembers with disabilities to perform the essential functions.

    • Demonstrates the ability to handle highly confidential information and maintain strict confidentiality
    • Must be detail-oriented, highly organized and have the ability to multi-task and prioritize daily responsibilities
    • Must possess excellent interpersonal skills and strong verbal and written communication skills
    • Must have the ability to adapt to an ever-changing workload, takes initiative to improve processes and does not settle for status quo
    • Works with a sense of purpose and urgency, but doesn’t sacrifice quality for speed
    • Must maintain a positive attitude and exhibit Raising Cane’s Culture

    Cultural Attributes:

    • Ensure activities and operations are aligned to Raising Cane’s Vision, Mission, Core Values and Non-Negotiables
    • Adopt and promote a work hard / have fun environment and lead by example
    • Adopt and coach others to show appreciation through the 3 R’s of Cane’s Love: Respect, Recognize and Reward

    Qualifications, Experience & Education


    • Associates Degree or equivalent experience (Bachelor’s Degree preferred, but not required)
    • 2-4 years of HR Specialist (or directly related) experience in a fast-paced Human Resources or similar environment
    • Direct working expertise and proficiency in using a computer and the Microsoft Office suite (Word, Excel, Outlook and PowerPoint)
    • Experience with using Workday preferred, but not required
    • Prior experience with employee relations and employee issue management preferred


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