• Training Manager

    Job Locations US-NE-Lincoln
    Requisition ID
    Department (Portal Searching)
    Location : City
    Location : State/Province
    Location : Postal Code
  • Overview

    The Senior Manager of Training for Raising Cane’s will serve in a leadership role as “co-promoter of the culture” by partnering with Operations and Crew Resources to develop, communicate, drive, and maintain organizational learning, development, and performance enhancement initiatives.  The Senior Manager of Training for Raising Cane’s will assist developing the direction and coordination of the Training Team to ensure the strategic alignment of Raising Cane’s goals including all in-restaurant, opening units, management level and multi-unit level training and development programs.  The position also requires broad based business acumen with a solid financial, bottom-line orientation.  This position requires 25% travel.



    Select, Train, and Develop Crewmembers:

    • Provides on-going training, support, direction, and feedback to Crewmembers;
    • Reports on project status and meet all project deadlines through Crewmembers;
    • Conducts monthly one-on-ones with each direct report to ensure goals are achieved on a timely basis, and to support the development and success of each Crewmember; and
    • Demonstrates a collaborative team approach at all levels


    Plan and Direct the Development and Maintenance of all Training Programs:

    • Oversees the development of assigned in-restaurant, opening units, management level and multi-unit training and development programs based on conducting regular needs analyses;
    • Establishes the appropriate metrics to determine the effectiveness of all training and development programs;
    • Conducts restaurant visits with Training Crewmembers to review all in-restaurant, opening units, management level and multi-unit level training and development programs; to present feedback to Operations and Crew Resources teams;
    • Demonstrates ability and knowledge to identify problems and offer solutions for all training needs
    • Leverages training successes to reduce turnover and maximize retention
    • Assesses training/development needs, gather data, recommend solutions and share findings with training team to identify systemic organization wide training needs
    • Serves as subject matter expert [SME] on learning system development
    • Reviews and provides feedback on all learning systems in development
    • Makes recommendations based on best in class learning solutions. Contributes to the development of learning systems through task forces and project teams. Develop district/customized materials if needed
    • Helps ensure the integrity of all training materials and programs
    • Plans, designs, implements, and follows-up on all projects as assigned by the Director of Training
    • Tracks and monitors results of specific training programs



    On-Going Research and Benchmark with Best Practices:

    • Ensures end products and training systems support concept needs and reflect best practices of both Raising Cane’s and the restaurant industry;
      • Maintains an active membership in industry training organizations; and
      • Is familiar with “best-in-class” programs and success measures; to make recommendations and develop business plans to support proposed changes


    Budgeting and Planning:

    • Works with all respective Raising Cane’s departments to ensure the implementation and execution of assigned training programs; and
    • Assists Operations and Crew Resources in succession planning management including training and development activities


    • Bachelor’s Degree or equivalent with certificate or study in the areas of Human Resources, training, and/or organizational development required
    • Eight years or restaurant management experience, preferably in casual dining or quick service preferred
    • Two years of instructional design / content development experience preferred
    • Two years of design, development and facilitation of workshops, seminars, meetings, etc. preferred
    • Proven leadership experience required
    • Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, PowerPoint, Publisher and Outlook)
    • Excellent stand-up, classroom teaching skills required
    • Knowledge of Strategic Business Planning & Organizational Development
    • Knowledge of principles and methods for change management, curriculum and training design, teaching and instruction for individuals and adult learners, and measurement of training results

    The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable Crewmembers with disabilities to perform the essential functions.

    • Takes initiative
    • Has excellent interpersonal and communication skills
    • Ability to recognize problems and problem solve
    • Ability to set goals and convert plans into action
    • Ability to measure performance
    • Ability to lead, motivate, and empower the Cane’s Crew
    • Ability to align Crew with Cane’s culture by balancing seriousness and having fun
    • Exercises good judgment in decision making
    • Is open to feedback and to self improvement
    • Holds self accountable for high personal standards of conduct and professionalism
    • Demonstrates excellent speaking and presentation techniques


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