Training Advisor (Field Training Specialist)

US-LA-Baton Rouge
Requisition ID
2017-3493
Department (Portal Searching)
Training
100 North St
Baton Rouge
LA
70802

Overview

Primarily responsible for the delivery and implementation of effective learning systems at existing prototypes and New Restaurant Openings.  They are a key advocate for learning and development by representing the function as an execution and delivery specialist and performance coach/consultant. In addition, they assist with the development of organizational learning systems that support the needs of the business; align with overall Raising Cane’s learning goals and help to improve individual and organizational performance.  This position requires 50-75% travel domestically.

Responsibilities

Restaurant Support/ Field-Based

  • Helps establish and maintains an environment conducive to learning and retaining Crewmembers and Managers
  • Facilitates training classes, seminars, and working sessions
  • Implements training and development coursework, programs, and systems
  • Ensures the highest levels of training standards at all Cane’s Restaurants
  • Assists with the coaching, training and development of Managers and Crewmembers and the growth and development of Certified Trainers
  • Validate systems and effectiveness of training programs by assessing objectives, compliance, and providing guidance on corrective actions and interventions
  • Supports the organization with certification and follow up on Training Restaurants
  • Ensures proper execution of all MIT training processes and procedures in Training Restaurants
  • Communicates with MIT’s through one-on-one follow-ups during Training Restaurant visits
  • Conducts needs assessments and identifies gaps for Training Restaurants
  • Conducts and documents Training Restaurant visits to evaluate operational effectiveness and training requirements
  • Provides leadership role at New Restaurant Openings to include Manager support, Trainer development, and Crewmember training
  • Ensures proper execution of all NRO processes, systems, and standards
  • Assists with the coordination of New Restaurant Opening teams
  • Assists with identifying, recruiting and selecting Certified NRO Trainer
  • Assists with identifying and developing NRO Captains
  • Completes all administrative tasks associated with NRO before, during, and after the opening in a timely fashion

 

Office Support/ Office-Based

 

  • Serves as subject matter expert [SME] for learning system development
  • Actively reviews and provides feedback on all learning systems in development
  • Contributes to the development of learning systems through task forces and project teams
  • Plan, design, implement, and follow-up on all projects as assigned by a supervisor
  • Observation, evaluation and feedback on learning effectiveness
  • Completes expense reports and other administrative duties as needed and in accordance with deadlines
  • Responds to e-mail, phone calls, and voicemails in accordance with How We Do Business policies

 

 
ADDITIONAL REQUIREMENTS:

The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to lead, motivate, and empower the Cane’s Crew
  • Ability to align Crew with Cane’s culture by balancing seriousness and having fun
  • Takes initiative
  • Excellent interpersonal and communication skills
  • Ability to recognize problems and problem solve
  • Ability to set goals and convert plans into action
  • Exercises good judgment in decision making
  • Open to feedback and to self improvement
  • Holds self accountable for high personal standards of conduct and professionalism
  • Excellent speaking and presentation techniques
  • Strong project management skills
  • Exceptional interpersonal skills, with the ability to effectively interact with team members and stakeholders at all levels of the organization
  • Superior organization and follow-up skills
  • Serves as a role model by demonstrating and up holding Raising Cane’s policies and standards

 

 

Qualifications

  • Minimum of High School Diploma or equivalent required, college degree preferred
  • Training certifications desirable
  • Must be 18 years of age or older
  • Minimum 2 years Restaurant operations experience required, quick service or fast casual preferred
  • Previous multi-unit training experience required
  • Minimum two years Training General Manager or equivalent experience required
  • Minimum of one year of New Restaurant Opening experience required
  • Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, PowerPoint, and Outlook) and able to adapt to new systems quickly
  • 1 to 3 years management experience in the hospitality field required
  • Knowledge of principles and methods for change management, curriculum and training design, teaching and instruction for individuals and adult learners, and measurement of training results
  • Demonstrated understanding of the general principles of Adult Learning Theory

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share this job

Connect With Us!

Not ready to apply? Connect with us for general consideration.