Training Advisor (Restaurant Training Specialist)

US-OK-Oklahoma City
Requisition ID
2017-3789
Department (Portal Searching)
Training
Oklahoma City
OK
73106

Overview

Primarily responsible for the delivery and implementation of effective learning systems at existing prototypes and New Restaurant Openings. They are a key advocate for learning and development by representing the function as an execution and delivery specialist and performance coach/consultant. In addition, they assist with the development of organizational learning systems that support the needs of the business; align with overall Raising Cane’s learning goals and help to improve individual and organizational performance. This position requires 50-75% travel domestically.

Responsibilities

Restaurant Support/ Field-Based

 

Helps establish and maintains an environment conducive to learning and retaining Crewmembers and Managers
Facilitates training classes, seminars, and working sessions
Implements training and development coursework, programs, and systems
Ensures the highest levels of training standards at all Cane’s Restaurants
Assists with the coaching, training and development of Managers and Crewmembers and the growth and development of Certified Trainers
Validate systems and effectiveness of training programs by assessing objectives, compliance, and providing guidance on corrective actions and interventions
Supports the organization with certification and follow up on Training Restaurants
Ensures proper execution of all MIT training processes and procedures in Training Restaurants
Communicates with MIT’s through one-on-one follow-ups during Training Restaurant visits
Conducts needs assessments and identifies gaps for Training Restaurants
Conducts and documents Training Restaurant visits to evaluate operational effectiveness and training requirements
Provides leadership role at New Restaurant Openings to include Manager support, Trainer development, and Crewmember training
Ensures proper execution of all NRO processes, systems, and standards
Assists with the coordination of New Restaurant Opening teams
Assists with identifying, recruiting and selecting Certified NRO Trainer
Assists with identifying and developing NRO Captains
Completes all administrative tasks associated with NRO before, during, and after the opening in a timely fashion

 


Office Support/ Office-Based

 

Serves as subject matter expert [SME] for learning system development
Actively reviews and provides feedback on all learning systems in development
Contributes to the development of learning systems through task forces and project teams
Plan, design, implement, and follow-up on all projects as assigned by a supervisor
Observation, evaluation and feedback on learning effectiveness
Completes expense reports and other administrative duties as needed and in accordance with deadlines
Responds to e-mail, phone calls, and voicemails in accordance with How We Do Business policies

Qualifications

The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

 

Ability to lead, motivate, and empower the Cane’s Crew

Ability to align Crew with Cane’s culture by balancing seriousness and having fun
Takes initiative
Excellent interpersonal and communication skills
Ability to recognize problems and problem solve
Ability to set goals and convert plans into action
Exercises good judgment in decision making
Open to feedback and to self improvement
Holds self accountable for high personal standards of conduct and professionalism
Excellent speaking and presentation techniques
Strong project management skills
Exceptional interpersonal skills, with the ability to effectively interact with team members and stakeholders at all levels of the organization
Superior organization and follow-up skills
Serves as a role model by demonstrating and up holding Raising Cane’s policies and standards
 

Requirements:

Minimum of High School Diploma or equivalent required, college degree preferred
Training certifications desirable
Must be 18 years of age or older
Minimum 2 years Restaurant operations experience required, quick service or fast casual preferred
Previous multi-unit training experience required
Minimum two years Training General Manager or equivalent experience required
Minimum of one year of New Restaurant Opening experience required
Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, PowerPoint, and Outlook) and able to adapt to new systems quickly
1 to 3 years management experience in the hospitality field required
Knowledge of principles and methods for change management, curriculum and training design, teaching and instruction for individuals and adult learners, and measurement of training results
Demonstrated understanding of the general principles of Adult Learning Theory

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