The primary responsibility of the Director of IT Support is to provide the hands-on leadership for the execution and maintenance of the Company’s IT Support Operations. This person will be responsible for leading a seasoned team of support analysts and support managers and helping to develop long-term strategic plans and initiatives for the department. The Director will consistently seek opportunities to improve support operations while simultaneously enhancing efficiency and scalability. Success is measured by the organizations ability to provide high quality support while meeting service level targets, maintaining high customer satisfaction, and continuous improvement of the Support function.
The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Crewmembers with disabilities to perform the essential functions.