The Manager, Restaurant Excellence leads the company efforts in operational change and innovation, and is responsible for assuring the smooth, logical, and cost-effective prioritization, timing (pacing and sequencing), testing, and quality assurance of company program implementation. As a strategic leader the Manager, Restaurant Excellence identifies emerging trends in restaurant technologies and systems advancements, and identifying critical opportunities for competitive differentiation, while also assuring successful resource management, cost control, and asset protection. The Manager, Restaurant Excellence assists with the ongoing education of operations managers in areas related to program-based change management, and championing/modeling the entrepreneurial spirit.
Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Internal and External Customer Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services provided, and evaluation of customer satisfaction.
Supply Chain: Knowledge of principles and methods for moving assets by air, rail, sea, or road, including the relative costs and benefits.
Law and Government: Knowledge of laws, legal codes, precedents, government regulations, executive orders, and agency rules associated with the restaurant, food, and beverage industry.
Computers and Electronics: Knowledge of electronic equipment, computer hardware, peripheral devices, projection systems, technology systems, and basic operating system functionality.
Computer Software: Proficient in a variety of software systems, especially Microsoft Office (Word, Excel, Outlook, Power Point) and able to adapt to new systems easily.
Mathematics: Knowledge of arithmetic, algebra, basic statistics, and their applications.
Production and Processing: Knowledge of production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Education and Training: Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents; has a command of the structure and content of the English language.
Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Systems Analysis: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation: Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Presentation and Speaking: Talking to groups of people to convey information clearly and effectively.
Quantitative Analysis: Using mathematics and statistical methods to support decisions and proposals.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
Time Management: Managing one's own time and the time of others.