The Restaurant Excellence Specialist is responsible for leading the company efforts in operational change and innovation. The Restaurant Excellence Specialist helps to identify emerging trends in restaurant technologies, systems advancements, automation, and menu development. The Restaurant Excellence Specialist helps identify critical opportunities for competitive differentiation via industry research, and supports senior management with ROI decision-support tools.
Collaboration: Assists all departments in the development of readiness and field capacity documentation; acts as a gatekeeper for field operations to ensure all “RSO-to-field” programs—once implemented and deployed—will be successfully executed.
Communication: Uses all company channels and mediums of communication effectively and efficiently; ensures all team members receive critical information and direction in a timely and comprehensive manner. Functions as a collaborative repository for all programs, thus preventing surprise initiatives from occurring.
Maintain Knowledge: Stays current to trends across multiple industries with respect to project management, resource capacity, and field testing protocols; maintains operational competency by staying close to the day-to-day life of the field operators.
Support Educational Initiatives: Collaborates with Talent Management to support corporate learning objectives associated with program implementation that impacts field operations.
Financial Analysis: Develops detailed financial projections for proposed operational changes; provides senior management with investment decision-support tools that include break-even points, opportunity costs, and ROI/net-present cash calculations.
College Degree preferred.
For external hire, minimum of 12 months of management experience with a proven record of success required, preferably in the fast food or casual dining industry.
For internal promotion, minimum of 12 months as an OM or above with Raising Cane’s. Must be in good company standing and have a proven record of performance.
Experience in an organization where he/she had specific career progression.Computer Software: Proficient in a variety of software systems, especially Microsoft Office (Word, Excel, Outlook, Power Point) and able to adapt to new systems easily.
Internal and External Customer Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services provided, and evaluation of customer satisfaction.
Mathematics: Knowledge of arithmetic, algebra, basic statistics, and their applications.
Education and Training: Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Supply Chain: Knowledge of principles and methods for moving assets by air, rail, sea, or road, including the relative costs and benefits.
Reading Comprehension: Understanding written sentences and paragraphs in work related documents; has a command of the structure and content of the English language.
Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Systems Analysis: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation: Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Quantitative Analysis: Using mathematics and statistical methods to support decisions and proposals.
Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Writing: Communicating effectively in writing as appropriate for the needs of the audience.
Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
Time Management: Managing one's own time and the time of others.