Raising Cane's

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OPS Assessor

OPS Assessor

Requisition ID 
2018-4392
Job Locations 
US-CA-Orange
US-CA-Los Angeles
Department (Portal Searching) 
Operations
Location : Address 
..
Location : City 
Orange
Location : State/Province 
CA
Location : Postal Code 
92676

More information about this job

Overview

The Assessor, O.P.S. is responsible for ensuring Raising Cane’s Restaurant compliance with operational performance standards and procedures by assessing specified Restaurants. The Assessor, O.P.S. provides training and training support as needed for Company initiatives

Responsibilities

  • Using formatted assessment documents, conducts restaurant assessments and documents results. Assessments will include, but are not limited to checking temperatures of products and food service equipment, checking product quality, stock and in standard, restaurant and equipment is clean and up to standards, outside and inside cleanliness, various operating systems, departmental specific iniatives, customer service, food handling/safety sanitation and operations procedures are up to established standards
  • May have to provide on-site counseling to restaurant manager/franchisees to explain exceptions on the assessment report and develops procedures to correct the exception
  • Prepares and submits status report to management regarding current assessments, projects and any other information necessary
  • Performs special projects as directed by management and other duties and responsibilities as requested by management
  • Responsibility for adhering to budgetary guidelines
  • Required to stay current of all operations, cleanliness, facilities and department standards
  • Prepares own schedule of restaurant visits with guidance from management, schedules all travel and adheres to travel as prepared
  • Attends operations and department meetings as needed

 

Qualifications

  • College Degree recommended.
  • For external hire, minimum of 2 years of quality assurance with a proven record of success required, preferably in the fast food or casual dining industry.
  • For internal promotion, minimum of 2 years as an Operations Manager with Raising Cane’s. Must be in good company standing and have a proven record of performance.
  • Experience in an organization where he/she had specific career progression.
  • ServSafe (or similar) certification/qualification.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services provided, and evaluation of customer satisfaction.

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