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Restaurant Systems Administrator

Restaurant Systems Administrator

Requisition ID 
Job Locations 
Department (Portal Searching) 
Information Technology
Location : Address 
6800 Bishop Rd
Location : City 
Location : State/Province 
Location : Postal Code 

More information about this job


The Restaurant Systems Administrator role is responsible for all aspects of system administration for assigned restaurant systems. This includes; development, deployment, maintenance, upgrades, monitoring, management, and internal communications. This position may require immediate response to system outages and emergencies via remote access or on-site assessment.


  • Configuration, Installation, and Maintenance of assigned Systems – Administration of the systems through appropriate application management tools. Monitor applications and or interfaces used by the systems. Setup and configuration of systems (security, basic functions, backup, client tools, interfaces…etc.).
  • Maintenance/Upgrade– Perform any necessary patching and or upgrades on servers, application components, and/or desktops clients.
  • Design and Implement new IT systems – Works closely with the Manager of Restaurant Systems in assisting with planning, development, and deployment of new IT systems, and recommends solutions for improvements to the current IT systems.
  • Project Management – Has excellent project management skills to build and execute project plans for system upgrades, patches, rollouts…etc.
  • Quality Assurance – Perform rigorous testing of patches or new version of software or hardware prior to implementation
  • Documentation – Develops and assist in the documentation of IT functions and procedures as needed. Periodic review and maintenance of disaster recovery planning for assigned applications. Develops user documentation when needed
  • Development – Participates as needed in customization or alteration of systems with appropriate vendors or external partners. Will need to be able to make advanced configuration changes or customizations.
  • Training – Assist with training of users and other IT personnel on features and functionality as needed.
  • Support – Provide level 3 support for end users and IT personnel for issues related to the assigned systems.
  • Other – Performs other duties as assigned.


  • 4 year degree Computer Science/ Information Systems or 2 yr. Computer Science education with comparable experience
  • 3-5 years Point of Sale Administration experience required
  • 3-5 years application administration experience required
  • SQL experience a plus
  • Imaging experience desired
  • Appropriate technical certifications a plus


  • The intellectual and physical demands described below are representative of what must be met by a crewmember to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must have the knowledge and understanding of enterprise level IT infrastructure and applications
  • Ability to operate and have availability during non-standard business hours and weekends, as needed
  • Must possess good IT technical, problem solving, and logical computer trouble shooting skills.
  • Must be able to work in a fast paced environment with frequently changing priorities
  • Exhibits dedication and thoroughness while still meeting deadlines
  • Has excellent verbal and written communication skills
  • Strong Project Management skills are desired
  • Ability to manage and maintain effective working relationships with vendors
  • Attention to detail and accuracy
  • Must possess strong experience with Microsoft Windows operating systems and platforms
  • Must possess intermediate Microsoft platform and infrastructure troubleshooting skills
  • Must have minimum 3 years’ experience managing a Point of Sale system.
  • Must have minimum 3 years’ experience in Retail/Hospitality industry.
  • Ability to lift items up to 50 lbs.

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