• OPS Assessor

    Job Locations US-TX-Austin | US-TX-San Antonio
    Requisition ID
    2018-6375
    Department (Portal Searching)
    Operations
    Location : City
    Austin
    Location : State/Province
    TX
    Location : Postal Code
    73301
  • Overview

    The Assessor, O.P.S. is responsible for ensuring Raising Cane’s Restaurant compliance with operational performance standards and procedures by assessing specified Restaurants. The Assessor, O.P.S. provides training and training support as needed for Company initiatives.

    Responsibilities

    • Represent Raising Cane’s as the example Crewmember in and out of Restaurants.
    • Measures the performance of all operational, safety, and sanitation requirements against a finely detailed set of evolving standards effectively and consistently.
    • Using formatted assessment documents, conducts restaurant assessments and documents results. Assessments will include, but are not limited to checking temperatures of products and food service equipment, checking product quality, stock and in standard, restaurant and equipment is clean and up to standards, outside and inside cleanliness, various operating systems, departmental specific initiatives, customer service, food handling/safety sanitation and operations procedures are up to established standards
    • May have to provide on-site counseling to restaurant manager/franchisees to explain exceptions on the assessment report and develops procedures to correct the exception
    • Prepares and submits status report to management regarding current assessments, projects and any other information necessary
    • Performs special projects as directed by management and other duties and responsibilities as requested by management
    • Responsibility for adhering to budgetary guidelines
    • Required to stay current of all operations, cleanliness, facilities and department standards
    • Prepares own schedule of restaurant visits with guidance from management, schedules all travel and adheres to travel as prepared
    • Attends operations and department meetings as needed

    Qualifications

    • College Degree recommended.
    • For external hire, minimum of 2 years of quality assurance with a proven record of success required, preferably in the fast food or casual dining industry.
    • For internal promotion, minimum of 2 years as an Operations Manager with Raising Cane’s. Must be in good company standing and have a proven record of performance.
    • Experience in an organization where he/she had specific career progression.
    • ServSafe (or similar) certification/qualification.
    • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services provided, and evaluation of customer satisfaction.

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