Restaurants will always be the center of our business. As we strive to achieve Raising Cane’s Vision, we leverage multiple partnerships to expand our global footprint while maintaining a local presence & identity through great teamwork! In addition, to Vendors, Franchise and RSO Partners, Restaurant Support Business Unit Team Partners & Crewmembers are critical to our success!
At Raising Cane’s, we support our Restaurants with both Business Unit & RSO support. Our commitment & dedication to Restaurant support is a competitive advantage! Business Unit Support Crewmembers are aligned to a specific Business Unit defined as either a Region, Market or Area. The Business Unit Teams are comprised of Support Crewmembers who are functional experts in various disciplines. The various Support Departments or Functions are led by best-in-class experts. The RSO Support Department / Functional leader is responsible for the hiring, training, personnel management, development & functional routines for the Business Unit Crewmembers.
The Business Unit Leader will lead & direct the Business Unit Team. With alignment from Department / Function leaders, the Business Unit Leaders will determine & direct the day to day priorities of Business Unit Crewmembers. The Business Unit Leader will set priorities & goals for the Business Unit Team that are aligned to Company objectives & plans so there is a singular message and clarity in priorities for the entire Business Unit Team. The Business Unit Crewmembers will leverage their functional expertise to develop strategies, tactics and plans that help the Business Unit achieve its’ goals.
The Manager, Regional Employee Relations provides Crewmember support for Raising Cane’s multi-state, multi-unit business. Working directly with the designated BU Vice President, Crew Resources Team, the Legal Team and Restaurant Management, the Manager, Crew Relations-At Large is a dedicated resource to focus solely on Crewmember issues and concerns. They will actively manage and resolve Crewmember issues and concerns across the Company wherever needed including harassment, discrimination, wage and hour, and other Raising Cane’s Crew Resources policies and compliance.
Primary Responsibility – Support Restaurants
Secondary Responsibility- Support Business Unit(s)
Required Core Competencies
The Manager, Crew Relations- At Large, Fry Cook and Cashier, will possess a minimum of 5-10 years of Human Resources experience, combined with 3+ years direct experience providing Crew Relations support to a large-scale, growth-oriented, multi-unit Restaurant, consumer service and/or retail organization with a field organization of relevant scope/scale. He/She will be a high-intellect, passionate HR leader with a strong work ethic who can establish and proactively manage appropriate priorities with significant drive and sense of urgency. This hands-on HR leader will innately bring a strong partnering and customer focused orientation with a bias for continual improvement and action. They will prioritize and address Crew issues and concerns objectively, serve as the advocate for the Crew and protect the Company.
Business Unit Requirements
Qualifications, Experience & Education