• Regional Employee Relations Manager

    Job Locations US-TX-Plano
    Requisition ID
    2018-6996
    Department (Portal Searching)
    Human Resources
    Location : Address
    6800 Bishop Rd
    Location : City
    Plano
    Location : State/Province
    TX
    Location : Postal Code
    75024
  • Overview

    Restaurants will always be the center of our business.  As we strive to achieve Raising Cane’s Vision, we leverage multiple partnerships to expand our global footprint while maintaining a local presence & identity through great teamwork!  In addition, to Vendors, Franchise and RSO Partners, Restaurant Support Business Unit Team Partners & Crewmembers are critical to our success!

     

    At Raising Cane’s, we support our Restaurants with both Business Unit & RSO support.  Our commitment & dedication to Restaurant support is a competitive advantage!  Business Unit Support Crewmembers are aligned to a specific Business Unit defined as either a Region, Market or Area.  The Business Unit Teams are comprised of Support Crewmembers who are functional experts in various disciplines.  The various Support Departments or Functions are led by best-in-class experts.  The RSO Support Department / Functional leader is responsible for the hiring, training, personnel management, development & functional routines for the Business Unit Crewmembers.

     

    The Business Unit Leader will lead & direct the Business Unit Team.  With alignment from Department / Function leaders, the Business Unit Leaders will determine & direct the day to day priorities of Business Unit Crewmembers.  The Business Unit Leader will set priorities & goals for the Business Unit Team that are aligned to Company objectives & plans so there is a singular message and clarity in priorities for the entire Business Unit Team.   The Business Unit Crewmembers will leverage their functional expertise to develop strategies, tactics and plans that help the Business Unit achieve its’ goals.

     

    The Manager, Regional Employee Relations provides Crewmember support for Raising Cane’s multi-state, multi-unit business.  Working directly with the designated BU Vice President, Crew Resources Team, the Legal Team and Restaurant Management, the Manager, Crew Relations-At Large is a dedicated resource to focus solely on Crewmember issues and concerns.  They will actively manage and resolve Crewmember issues and concerns across the Company wherever needed including harassment, discrimination, wage and hour, and other Raising Cane’s Crew Resources policies and compliance.  

    Responsibilities

    Primary Responsibility – Support Restaurants

    • Crew Relations – Investigates and assists in the resolution of Crewmember issues and concerns in close collaboration with appropriate business partners utilizing the Company Fact Finding Process.
    • Assisting Restaurant– Coaches, supports and educates Restaurant management with the proper handling of various Crew related matters.
    • Crew Relations Policy Support – Is a resource to provide support and information answering various Manager and Crewmember questions regarding Raising Cane’s Crew Resources Policies.
    • COT Support- Supports COT incidents and issues as required.

    Secondary Responsibility- Support Business Unit(s)

    • CR Policies and Procedures Compliance – Monitors, recommends and assists in the implementation of company Crew Resources policies and procedures, along with applicable federal and state requirements.
    • Training Support – Works with Restaurant Management, Training and Legal to provide both reactive and proactive training regarding all Crew Resources related matters.

    Qualifications

    Required Core Competencies

    • Team oriented, collaborative & culturally aligned (Work Hard & Have Fun!)
    • Restaurant Support focused!
    • Sales driven & Profit smart
    • Exercises good judgment & decision making
    • Internally motivated & trustworthy
    • Problem solver, analytical, detailed & process oriented
    • Self-starter, organized and able to manage multiple priorities (multi-tasking)
    • Excellent interpersonal & communication skills
    • Ability to establish goals and convert plans into action
    • Data-driven, detail and results oriented
    • Highly confidential

     

    Position/Role Requirements

     

    The Manager, Crew Relations- At Large, Fry Cook and Cashier, will possess a minimum of 5-10 years of Human Resources experience, combined with 3+ years direct experience providing Crew Relations support to a large-scale, growth-oriented, multi-unit Restaurant, consumer service and/or retail organization with a field organization of relevant scope/scale. He/She will be a high-intellect, passionate HR leader with a strong work ethic who can establish and proactively manage appropriate priorities with significant drive and sense of urgency. This hands-on HR leader will innately bring a strong partnering and customer focused orientation with a bias for continual improvement and action.  They will prioritize and address Crew issues and concerns objectively, serve as the advocate for the Crew and protect the Company.

    • Ability to manage projects, timelines and deliver; effective prioritization
    • Excellent problem solving skills: recognize, analyze and resolve effectively
    • Has excellent communication skills , verbal and written
    • Advanced  in Microsoft Office suite of products (Word, Excel, PowerPoint, Access, Outlook)
    • Ability to make progress on multiple assignments under time constraints
    • Ability to work in an assigned office
    • Model Raising Cane’s Culture
    • Ability to travel 50% across all regions (Companywide)

    Cultural Attributes:

    • Ensure daily activities and priorities are aligned to Raising Cane’s Vision, Mission, Core Values and Non-Negotiables
    • Adopt and promote a work hard / have fun environment and lead by example
    • Adopt and coach others to show appreciation through the 3 R’s of Cane’s Love: Respect, Recognize and Reward

     

    Business Unit Requirements

     

    • Acts as a role model, consistently represents & lives Cane’s Values
    • Adherence to Company “How We Do Business” requirements
    • Will be based at the Plano, Texas Restaurant Support Office
    • Ability to travel 50% across all regions (Companywide)

    Qualifications, Experience & Education

     

    • Strong working knowledge of local, state and federal employment laws and guidelines
    • Bachelor’s degree preferred
    • Possess a minimum of 5-10 years of Human Resources experience
    • 3+ years direct experience providing Crew Relations investigation support to a large-scale, growth-oriented, multi-unit Restaurant, consumer service and/or retail organization with a field organization of relevant scope/scale.
    • SHRM certification, PHR or SPHR, preferred

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