The Manager, IT Support provides quality IT support with a high degree of customer service, technical expertise and timeliness. He/she identifies, researches, and resolves a variety of technical problems for all Above Restaurant users, including C Level, and RSO Systems through both on site and telephone support in a timely manner. In addition to providing support at the Dallas Support Office, this position is also responsible for providing remote support for additional regional support offices. Provide hands-on support to other IT teams including but not limited to Network Services, Business Applications, and other IT teams. The RSO Support Manager exhibits strong leadership attributes that support Crewmembers through coaching, training and driving excellent customer service skills.
Configures Hardware and Installs Software
Resolves Technical Problems
Maintains Inventory/Refresh Processes
• 4 year degree Computer Science/Information Systems or 2 year Computer Science education with comparable experience
The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Crewmembers with disabilities to perform the essential functions.