• Crew Relations Manager

    Job Locations US-TX-Plano
    Requisition ID
    2018-8013
    Department (Portal Searching)
    Human Resources
    Location : Address
    6800 Bishop Rd
    Location : City
    Plano
    Location : State/Province
    TX
    Location : Postal Code
    75024
  • Overview

    Restaurants will always be the center of our business.  As we strive to achieve Raising Cane’s Vision, we leverage multiple partnerships to expand our global footprint while maintaining a local presence & identity through great teamwork!  In addition, to Vendors, Franchise and RSO Partners, Restaurant Support Business Unit Team Partners & Crewmembers are critical to our success!

     

    At Raising Cane’s, we support our Restaurants with both Business Unit & RSO support.  Our commitment & dedication to Restaurant support is a competitive advantage!  Business Unit Support Crewmembers are aligned to a specific Business Unit defined as either a Region, Market or Area.  The Business Unit Teams are comprised of Support Crewmembers who are functional experts in various disciplines.  The various Support Departments or Functions are led by best-in-class experts.  The RSO Support Department / Functional leader is responsible for the hiring, training, personnel management, development & functional routines for the Business Unit Crewmembers.

     

    The Business Unit Leader will lead & direct the Business Unit Team.  With alignment from Department / Function leaders, the Business Unit Leaders will determine & direct the day to day priorities of Business Unit Crewmembers.  The Business Unit Leader will set priorities & goals for the Business Unit Team that are aligned to Company objectives & plans so there is a singular message and clarity in priorities for the entire Business Unit Team.   The Business Unit Crewmembers will leverage their functional expertise to develop strategies, tactics and plans that help the Business Unit achieve its’ goals.

     

    Responsibilities

    Position / Role Description

     

    The Manager, Crew Relations provides Crewmember support to the (location) market.  Working directly with the BU Vice President, Crew Resources Team and Restaurant Management, the Manager, Crew Relations handles Crewmember issues pertaining to EEOC, Harassment and Crew Resources compliance, assists in program implementation with other Crew Resources functions as needed.

     

    Required Core Competencies

     

    • Team oriented, collaborative & culturally aligned (Work Hard & Have Fun!)
    • Restaurant Support focused!
    • Sales driven & Profit smart
    • Exercises good judgment & decision making
    • Internally motivated & trustworthy
    • Problem solver, analytical, detailed & process oriented
    • Self-starter, organized and able to manage multiple priorities (project management)
    • Excellent interpersonal & communication skills
    • Ability to establish goals and convert plans into action
    • Data-driven and Results oriented 

    Principal Responsibilities & Duties

    Primary Responsibility – Support Restaurants

    • Crew Relations – Investigates and assists in the resolution of Crewmember issues; advises field management of legal requirements pertaining to Crewmember issues.
    • Assisting Restaurant– Assists management with appraising job performance, making recommendations for counseling Managers and Crewmembers; provides feedback to operations management  on operational issues; conducts Crew Resources audits to determine potential issues and reviews information with restaurant managers.
    • CR Policy/Program Support- Processes policy tasks including but not limited to benefit & FMLA management, Tuition Reimbursement, PTO, etc.  Answer Crewmember and Manager questions about various policies and benefits.
    • Investigations – Conducts investigations relating to EEOC, wage and hour concerns, harassment and other crew resource compliance issues; maintains detailed records on investigations.
    • COT Procedure Support- Supports COT procedures for the Restaurants; reporting any needed information to appropriate Operations Advisors or Department Head.

    Secondary Responsibility- Support Business Unit(s)

    • CR Policies and Procedures Compliance – Monitors, recommends and assists in the implementation of company Crew Resources policies and procedures, along with applicable federal and state requirements including in Restaurant Crew Resources audits and training on Crew Resources Policies and Procedures.
    • Field Support for RSO and Operations – Assists RSO and Operations with field support activities including risk management, operations, recruiting, training and other company related initiatives. 

    Position / Role Requirements

     

    The Manager, Crew Relations, Fry Cook and Cashier, will possess a minimum of 5-10 years of Human Resources experience, combined with 3+ years direct experience providing HR business partner support to a large-scale, growth-oriented, multi-unit consumer service and/or retail organization with a field organization of relevant scope/scale. He/She will be a high-Intellect, passionate HR leader with a strong work ethic who can establish and proactively manage appropriate priorities with significant drive and sense of urgency. This hands-on HR leader will innately bring a strong partnering and customer focused orientation with a bias for continual improvement and action.

    • Ability to manage projects, timelines and deliver; effective prioritization
    • Excellent problem solving skills: recognize, analyze and resolve effectively
    • Has excellent communication skills , verbal and written
    • SHRM certification, PHR or SPHR, preferred
    • Advanced  in Microsoft Office suite of products (Word, Excel, PowerPoint, Access, Outlook)
    • Ability to make progress on multiple assignments under time constraints
    • Ability to work in an assigned office
    • Exhibit Raising Cane’s Culture
    • Ability to travel 30% as needed

    Cultural Attributes:

    • Ensure activities and operations are aligned to Raising Cane’s Vision, Mission, Core Values and Non-Negotiables
    • Adopt and promote a work hard / have fun environment and lead by example
    • Adopt and coach others to show appreciation through the 3 R’s of Cane’s Love: Respect, Recognize and Reward

    Business Unit Requirements

     

    • Acts as a role model, consistently represents & lives Cane’s Values
    • Adherence to Company “How We Do Business” requirements
    • Required to live within assigned Region, Area or Market (Home Base or Regional Office Base as assigned)
    • Ability to Travel 30%; travel expectations

    Qualifications

    • At least 3 years of Manager, Relations experience, preferably in the restaurant and/or hospitality industry
    • Bachelor’s degree preferred

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