• Training Advisor (Field Training Specialist)

    Job Locations US-CA-Los Angeles
    Requisition ID
    Department (Portal Searching)
    Location : City
    Los Angeles
    Location : State/Province
    Location : Postal Code
  • Overview

    Primarily responsible for the delivery and implementation of effective learning systems at existing prototypes and New Restaurant Openings.  They are a key advocate for learning and development by representing the function as an execution and delivery specialist and performance coach/consultant. In addition, they assist with the development of organizational learning systems that support the needs of the business; align with overall Raising Cane’s learning goals and help to improve individual and organizational performance.  This position requires 50-75% travel domestically.


    Required Core Competencies

    • Ability to lead, motivate, and empower the Cane’s Crew
    • Ability to align Crew with Cane’s culture by balancing seriousness and having fun
    • Takes initiative
    • Excellent interpersonal and communication skills
    • Ability to recognize problems and problem solve
    • Ability to set goals and convert plans into action
    • Exercises good judgment in decision making
    • Open to feedback and to self improvement
    • Holds self accountable for high personal standards of conduct and professionalism
    • Excellent speaking and presentation techniques
    • Strong project management skills
    • Exceptional interpersonal skills, with the ability to effectively interact with team members and stakeholders at all levels of the organization
    • Superior organization and follow-up skills
    • Serves as a role model by demonstrating and up holding Raising Cane’s policies and standards

    Job Responsibilities


    Restaurant Support/ Field-Based

    • Helps establish and maintains an environment conducive to learning and retaining Crewmembers and Managers
    • Facilitates training classes, seminars, and working sessions
    • Implements training and development coursework, programs, and systems
    • Ensures the highest levels of training standards at all Cane’s Restaurants
    • Assists with the coaching, training and development of Managers and Crewmembers and the growth and development of Certified Trainers
    • Validate systems and effectiveness of training programs by assessing objectives, compliance, and providing guidance on corrective actions and interventions
    • Supports the organization with certification and follow up on Training Restaurants
    • Ensures proper execution of all MIT training processes and procedures in Training Restaurants
    • Communicates with MIT’s through one-on-one follow-ups during Training Restaurant visits
    • Conducts needs assessments and identifies gaps for Training Restaurants
    • Conducts and documents Training Restaurant visits to evaluate operational effectiveness and training requirements
    • Provides leadership role at New Restaurant Openings to include Manager support, Trainer development, and Crewmember training
    • Ensures proper execution of all NRO processes, systems, and standards
    • Assists with the coordination of New Restaurant Opening teams
    • Assists with identifying, recruiting and selecting Certified NRO Trainer
    • Assists with identifying and developing NRO Captains
    • Completes all administrative tasks associated with NRO before, during, and after the opening in a timely fashion

    Office Support / Office - Based

    • Serves as subject matter expert [SME] for learning system development
    • Actively reviews and provides feedback on all learning systems in development
    • Contributes to the development of learning systems through task forces and project teams
    • Plan, design, implement, and follow-up on all projects as assigned by a supervisor
    • Observation, evaluation and feedback on learning effectiveness
    • Completes expense reports and other administrative duties as needed and in accordance with deadlines
    • Responds to e-mail, phone calls, and voicemails in accordance with How We Do Business policies


    • Training certifications desirable
    • Minimum 2 years Restaurant Management / leadership experience required, quick service or fast casual preferred
    • Minimum 2 years as a Training General Manager or equivalent experience required
    • 2 – 4 years multi-unit restaurant training experience required
    • Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, PowerPoint, and Outlook) and able to adapt to new systems quickly
    • Knowledge of principles and methods for change management, curriculum and training design, teaching and instruction for individuals and adult learners, and measurement of training results
    • Demonstrated understanding of the general principles of Adult Learning Theory

    Education (or equivalent experience)

    • Minimum of High School Diploma or equivalent required, college degree preferred


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