• New Restaurant Opening Trainer

    Job Locations US-TX-Plano
    Requisition ID
    2018-8897
    Department (Portal Searching)
    New Restaurant Opening
    Location : Address
    6800 Bishop Rd
    Location : City
    Plano
    Location : State/Province
    TX
    Location : Postal Code
    75024
  • Overview

    The NRO Trainer is primarily responsible for training and guiding performance of Crewmembers at new Restaurant openings. He/she must work fast and with a sense of urgency, while being friendly to Customers and supportive of the opening Management team. In all assignments, the NRO Trainer must uphold Cane’s standards and enable Crewmembers to execute their responsibilities at a high level.

    Responsibilities

    New Openings

    • Ensures the highest levels of training standards at all NROs
    • Follows NRO processes and systems
    • Supports the proper execution of all NRO processes, systems, and standards
    • Adheres to scheduled shifts and is willing to stay beyond when business or circumstances dictate
    • Supports identification and development of future leaders among new Crewmembers
    • Evaluates Crewmember performance honestly and completely
    • Manages all administrative tasks associated with each NRO before, during, and after the opening in a timely fashion

    Supporting Restaurants

    • Supports previously opened Restaurants as needed, including:
      • Executes extended NRO support plans
      • Facilitating training classes, seminars, and working sessions
      • Evaluating and developing targeted Crew and Managers
      • Execute action plans
    • Plan, design, implement, and follow-up on all projects as assigned by the NRO Leadership
    • Serves as subject matter expert [SME] for Training or other cross-departmental project teams 

    Administrative

    • Completes expense reports and other administrative duties as needed and in accordance with deadlines

    • Responds to e-mail, phone calls, and voicemails in accordance with How We Do Business policies

     

    Qualifications

    ADDITIONAL REQUIREMENTS:

    The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Ability to lead, motivate, and empower Cane’s Crewmembers
    • Ability to align Crew with Cane’s culture by balancing seriousness and having fun
    • Takes initiative
    • Excellent interpersonal and communication skills
    • Ability to recognize problems and problem solve
    • Ability to set goals and convert plans into action
    • Ability to see patterns in performance and strategize solutions
    • Exercises good judgment in decision making
    • Open to feedback and to self improvement
    • Holds self accountable for high personal standards of conduct and professionalism
    • Excellent speaking and presentation techniques
    • Serves as a role model by demonstrating and up holding Raising Cane’s policies and standards

    QUALIFICATIONS:

    • Track record of high performance in Cane’s operation
    • Minimum of High School Diploma or equivalent required, some College preferred
    • Must be 18 years of age or older
    • Minimum of two years of previous quick service or restaurant supervisory experience
    • 1 to 3 years’ management experience in the hospitality field desirable
    • Previous training experience preferred

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