The Restaurant Support Analyst works closely with the Restaurant Support Team to ensure that all technical and deployed IT solutions are working to Raising Cane’s approved specifications. The Restaurant Support Analyst will serve as the owner of technical problems and will addressed and/or escalate to ensure issues are resolved quickly and efficiently. The Restaurant Support Analyst is also responsible for the execution of technology product testing and project plans as it relates to Raising Cane’s technology infrastructure
From the initial request through resolution, the IT Restaurant Support Specialist II is the driver of technical services to the Restaurants, Field and RSO users. Duties include but are not limited to receipt of telephone calls, email, and personal requests for technical support; responding to the requests, providing/implementing solution or routing requests to the appropriate path. In addition, the IT Restaurant Support Specialist II is responsible for ensuring the issue has been resolved to the satisfaction of the user.
Interact with customers to understand and provide information in response to request about IT solutions and services. Present a calm and understanding to the request while processing and resolving customer's issues using communication methods such as telephone, personal, e-mail, etc. to ensure the customer understands and agrees with the resolution path
Documents, tracks, and monitors technical problems with the intent of ensuring timely resolutions, identifying trending and providing status updates on projects.
Performs installations of company approved software and hardware at the direction of the Manager, IT Support or IT Leadership Team.
Perform testing of approved software and hardware at the direction of the Restaurant Support Manager or IT Leadership Team.
The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.