• Workday Manager

    Job Locations US-TX-Plano
    Requisition ID
    Department (Portal Searching)
    Human Resources
    Location : Address
    6800 Bishop Rd
    Location : City
    Location : State/Province
    Location : Postal Code
  • Overview

    The HRIS & Process Improvement Manager is a subject matter expert on critical processes and policies.  This position provides day to day support to key stakeholders through interaction, understanding, review and recommendation of business process improvement that will better prepare the organization for scale and growth.   Workday experience is a must!


    Required Core Competencies


    • Team oriented, collaborative & culturally aligned (Work Hard & Have Fun!)
    • Restaurant Support focused!                                                                                           
    • Sales driven & Profit smart
    • Exercises good judgment & decision making
    • Internally motivated & trustworthy
    • Problem solver, analytical, detailed & process oriented
    • Self-starter, organized and able to manage multiple priorities (multi-tasking)
    • Excellent interpersonal & communication skills
    • Ability to establish goals and convert plans into action
    • Data-driven, detail and results oriented
    • Highly confidential


    Principal Responsibilities & Duties

    Primary Responsibilities   

    • Collaborates with key stakeholders in Benefits, Compensation, Crew Relations, Recruiting, IT, Legal, Restaurant Excellence, Training, Communications, etc. to identify and refine business needs for Crew processes
    • Works closesly with IT Workday team on all system upgrades, new functionality implementations, optimization requests and prioritization of open issues
    • Serves as the Subject Matter Expert (SME) in the design and implementation of new Workday functionality and optimizations as prioritized by the IT Steering Committee
    • Aligns with IT on test scripts and scenarios and performs user acceptance testing for the semi-annual upgrades, launch of new functionality, break fixes, optimizations and cyclical processes
    • Manages the cyclical Crew Resources processes (ie – open enrollment, performance management, merit planning, etc.)
    • Performs data audits to assist in maintaining compliance and accuracy
    • Provides end-user troubleshooting, documents issues or defects, manages issues resolution and follows up with key stakeholders on system configuration changes
    • Creates or modifies functional Crew Resources reports and analyzes data and metrics to support Crew Resources leadership with making informed business decisions
    • Documents processes and prepares functional training materials for the Crew Resources team
    • Provides content for new and modified business processes for Company training (ie - reference aids, program guides or e-learning modules)
    • Provides critical information to the Restaurant Excellence and Communications team to assist with the launch of new functionality and/or cyclical Crew processes
    • Partners with IT to monitor Crew Resources integrations and troubleshoots errors
    • Performs other projects and duties as assigned


    Position / Role Requirements


    The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable Crewmembers with disabilities to perform the essential functions.

    • Ability to deliver results under heavy pressure deadlines
    • Must maintain disciplined time management and follow-up work to completion
    • Ability to work in a fast paced, consumer brand organization
    • Must maintain confidential information
    • Excellent written and oral communication skills
    • Strong technical aptitude and analytical skills
    • Demonstrated skill in process improvement and project implementation
    • Technical proficiency in MS Office, including Word, Excel and PowerPoint
    • Broad knowledge of multiple functional areas within Workday (ie – HCM, Time Tracking, Absence, Benefits, Advanced Compensation, Talent, Performance, etc.)
    • Experience with iCIMS a plus
    • Prior system implementation is a plus



    Qualifications, Experience & Education


    • Bachelor’s degree in Human Resources or Information Technology or equivalent Workday experience
    • 5+ years supporting Crew Resources operations and related processes
    • 3+ years of prior HRIS (Workday) experience
    • Eligibility to lawfully work in the U.S. is required


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