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The Senior Manager of Training for Raising Cane’s will serve in a leadership role as “co-promoter of the culture” by partnering with Operations and Crew Resources to develop, communicate, drive, and maintain organizational learning, development, and performance enhancement initiatives. The Senior Manager of Training for Raising Cane’s will assist developing the direction and coordination of the Training Team to ensure the strategic alignment of Raising Cane’s goals including all in-restaurant, opening units, management level and multi-unit level training and development programs. The position also requires broad based business acumen with a solid financial, bottom-line orientation. This position requires 25% travel.
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The Recruiter leads the process of sourcing and onboarding talent for New Restaurant Openings. He/She supports the talent acquisition efforts for existing Restaurant Operations and Restaurant Support Office positions and the Managers’ efforts to source Crewmembers. He/She promotes Cane’s Culture throughout the community.
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RSO
At Raising Cane’s Chicken Fingers®, our concept is simple and unique. We have only ONE LOVE® quality chicken finger meals! Every talented Crewmember in our Restaurant Support Office (RSO) is integral to our success and a value to our rapidly growing company. RSO Crewmembers are focused on ensuring that all our Restaurants and Crewmembers are successful.
Position / Role Description
The Crew Relations Specialist, Fry Cook and Cashier provides specialized administrative support to the Crew Relations Department. This role will be responsible for supporting the issue management process, administering unemployment claims, Crew Relations reporting and general support to Crewmembers.
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Area Leader of Recruiting, based in St. Louis leads the process of sourcing and onboarding talent for New Restaurant Openings. He/She supports the talent acquisition efforts for existing Restaurant Operations and Restaurant Support Office positions and the Managers’ efforts to source Crewmembers. He/She promotes Cane’s Culture throughout the community.
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Role Description
The Restaurant Support Analyst works closely with the Restaurant Support Team to ensure that all technical and deployed IT solutions are working to Raising Cane’s approved specifications. The Restaurant Support Analyst will serve as the owner of technical problems and will addressed and/or escalate to ensure issues are resolved quickly and efficiently. The Restaurant Support Analyst is also responsible for the execution of technology product testing and project plans as it relates to Raising Cane’s technology infrastructure
Required Core Competencies
• Team oriented, collaborative and culturally aligned (Work Hard & Have Fun)
• Support Focused!
• Exercises good judgement and decision making
• Internally motivated and trustworthy
• Problem solver, analytical, detailed and process oriented
• Excellent interpersonal and Communication skills
• Self starter, organized and able to manage multiple priorities
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A Property Development Manager will lead all property development functions for the development of Cane’s company restaurants. Responsibilities will start from the time real estate obtains Restaurant Executive Committee Approval (REC), thru the pre-development investigation, jurisdictional site approval, building permits up to construction start, for the development of Raising Cane’s Restaurants with direct responsibility and accountability for establishing and controlling overall project scope, consultant cost, quality, schedule, and branding.
The manager will be assigned a main region domestically to manage the permitting and entitlement process, including signage, that will be constructed at the permit release by the in-house construction department. It will be critical for this manager to establish close working relationships with legal, real estate, design, marketing, construction, IT, and various developers and landlords.
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The Claims Coordinator is responsible for coordinating and supporting initiatives relative to the evaluation, processing, and handling of incidents and claims. Acts as a liaison between Raising Cane’s, our property & casualty insurers, Customers, and Crewmembers at the Restaurants and the Restaurant Support Office. Updates Risk Management Information Systems (RMIS) as necessary, answers inquiries, and makes recommendations for resolution and/or resolves complicated issues. Familiar with standard concepts, practices and procedures within the Restaurant Industry. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks with a degree of creativity and latitude. Works under general supervision.
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The Restaurant Quality Assessor is responsible for ensuring Raising cane’s standards are being met all day, every day by our Restaurants and Crewmembers. Assessements are conducted by Assessors for multiple reasons. Assessments may be used to ensure compliance with regulatory requirements, to limit risks to Crew, Customers, and Cane’s, to evaluate operations performance, or to support and inform SME initiatives.
Required Core Competencies
- Problem Solving: Identifying problems and reviewing related information to develop and evaluate options and implement solutions
- Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Systems Evaluation: Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one
- Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
- Writing: Communicating effectively in writing as appropriate for the needs of the audience
- Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making
- Time Management: Managing one's own time and the time of others
- Reading Comprehension: Understanding written sentences and paragraphs in work related documents; has a command of the structure and content of the English language
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The Restaurant Quality Assessor is responsible for ensuring Raising cane’s standards are being met all day, every day by our Restaurants and Crewmembers. Assessements are conducted by Assessors for multiple reasons. Assessments may be used to ensure compliance with regulatory requirements, to limit risks to Crew, Customers, and Cane’s, to evaluate operations performance, or to support and inform SME initiatives.
Required Core Competencies
- Problem Solving: Identifying problems and reviewing related information to develop and evaluate options and implement solutions
- Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Systems Evaluation: Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one
- Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
- Writing: Communicating effectively in writing as appropriate for the needs of the audience
- Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making
- Time Management: Managing one's own time and the time of others
- Reading Comprehension: Understanding written sentences and paragraphs in work related documents; has a command of the structure and content of the English language
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Role Description
At Raising Cane’s Chicken Fingers®, our concept is focused and unique. We have only ONE LOVE® quality chicken finger meals and our Restaurnst are at the center of everything we do! Every talented Crewmember in our Restaurant Support Office (RSO) is integral to our success and a value to our rapidly growing company.
The focus of the Research and Development Department, is to craft, commercialize and distribute high quality ingredients, packaging and recipe processes to the Restaurants. The R&D Assistant Manager of Project Management will be responsible for the organization, maintenance and communication of product and packaging standards, systems and active projects.
The role requires a high degree of collaboration with cross-functional members in Restaurant Excellence, Marketing and Supply Chain, to be knowledgeable on all company initiatives and projects related to the menu (food and paper). This position requires a high degree of detail orientation and organizational skills and will be tasked with managing the workflow of projects; coordinating project movement, status updates and next steps to ensure all projects are accurate, effective, and on schedule.
Required Core Competencies
- Customer & Crewmember focused
- Demonstrates a high level of initiative
- Team oriented with evident enterprise leadership & motivational qualities
- Highly collaborative, promotes relationships of trust and respect
- Professional manager who understands business, is analytical, detail & process oriented
- Open minded, creative and strategic thinker
- Ability to multi-task and build and lead the evolution of project management initiatives in a growth business
- Experience and proven ability to leverage and influence multiple support functions and departments
- Maintain disciplined time management and follow-up work to completion; excellent speaking and presentation techniques
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At Raising Cane’s Chicken Fingers®, our concept is simple and unique. We have only ONE LOVE® quality chicken finger meals! Every talented Crewmember in our Restaurant Support Office (RSO) is integral to our success and a value to our rapidly growing company.
The Director, Crew Compliance is responsible for leading the Crew Compliance Center of Excellence (COE) for Raising Cane’s. The Crew Compliance COE has two primary purposes. First, to monitor and ensure that all Company Restaurants and locations are operating in full compliance with local, state and federal employment statutes in close partnership with Legal, Risk and Restaurant Excellence. Second, to develop and continuously improve Crew Relations practices and policies for the Company to ensure the Work Hard, Have Fun Culture is protected.
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Regional Leader of Recruiting, based in Chicago leads the process of sourcing and onboarding talent for New Restaurant Openings. He/She supports the talent acquisition efforts for existing Restaurant Operations and Restaurant Support Office positions and the Managers’ efforts to source Crewmembers. He/She promotes Cane’s Culture throughout the community.
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Position / Role Description
The Compensation Coordinator is responsible for working directly with the Crew Resources Team, cross functioning RSO Departments and Restaurant locations to administer and deliver Compensation programs to all Crewmembers.
The ultimate objective of the Analyst is to provide information for requests from Restaurants, BU and RSO. The Analyst will assist with ongoing compensation compliance, annual processes and Workday support.
The Analyst will be responsible for the administration and processing of updating salary surveys and databases. The Analyst will be required to manipulate data by using Excel and other software programs to support requests from Restuarants, BU and RSO as well as Compensation projects.
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The Area Director provides strategic direction for the team of Managing Partners (MPs) & General Managers(GMs) and acts as the primary support for the MPs & GMs in his/her designated area. The Area Director must convey the Cane’s culture to his/her staff and be a creative team player who likes to work hard, have fun, and show sincere dedication to Raising Cane’s.
GENERAL SUMMARY:
The Area Director provides strategic direction for the team of Managing Partners (MPs) & General Managers(GMs) and acts as the primary support for the MPs & GMs in his/her designated area. The Area Director must convey the Cane’s culture to his/her staff and be a creative team player who likes to work hard, have fun, and show sincere dedication to Raising Cane’s.
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The Customer Relations Specialist is responsible for leading the execution of customer relations. The Specialist, Customer Relations follows procedures and decisions support for call routing, issue escalation, and resolution, including cross-department involvement and collaboration.
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Restaurants will always be the center of our business. As we strive to achieve Raising Cane’s Vision, we leverage multiple partnerships to expand our global footprint while maintaining a local presence & identity through great teamwork! In addition, to Vendors, Franchise and RSO Partners, Restaurant Support Business Unit Team Partners & Crewmembers are critical to our success!
At Raising Cane’s, we support our Restaurants with both Business Unit & RSO support. Our commitment & dedication to Restaurant support is a competitive advantage! Business Unit Support Crewmembers are aligned to a specific Business Unit defined as either a Region, Market or Area. The Business Unit Teams are comprised of Support Crewmembers who are functional experts in various disciplines. The various Support Departments or Functions are led by best-in-class experts. The RSO Support Department / Functional leader is responsible for the hiring, training, personnel management, development & functional routines for the Business Unit Crewmembers.
The Business Unit Leader will lead & direct the Business Unit Team. With alignment from Department / Function leaders, the Business Unit Leaders will determine & direct the day to day priorities of Business Unit Crewmembers. The Business Unit Leader will set priorities & goals for the Business Unit Team that are aligned to Company objectives & plans so there is a singular message and clarity in priorities for the entire Business Unit Team. The Business Unit Crewmembers will leverage their functional expertise to develop strategies, tactics and plans that help the Business Unit achieve its’ goals.
Restaurant Marketing is the implementation of the Raising Cane’s brand and Marketing Strategy. At Cane’s, Restaurant Marketing is executed through localized “Caniac” (Grass-Roots or Neighborhood) Marketing, Media & Public Relations, Sponsorships (paid partnerships with “for profit” organizations) and Active Community Involvement initiatives (paid & non-pad partnerships with “non-profit” organizations).
The Marketing Advisor (MA) will lead the development and execution of Restaurant & DMA level marketing plans that are aligned to brand standards and designed to achieve Business Unit goals. In addition to consistently driving Customer traffic, goals will include establishing a strong brand with clear market positioning to increase brand loyalty. The MA will be responsible to evaluate the effectiveness of marketing strategies, tactics & programs and provide feedback, collaborate with the RSO (Restaurant Support Office) Marketing function to influence the evolution of programs, systems & processes.
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Restaurants will always be the center of our business. As we strive to achieve Raising Cane’s Vision, we leverage multiple partnerships to expand our global footprint while maintaining a local presence & identity through great teamwork! In addition, to Vendors, Franchise and RSO Partners, Restaurant Support Business Unit Team Partners & Crewmembers are critical to our success!
At Raising Cane’s, we support our Restaurants with both Business Unit & RSO support. Our commitment & dedication to Restaurant support is a competitive advantage! Business Unit Support Crewmembers are aligned to a specific Business Unit defined as either a Region, Market or Area. The Business Unit Teams are comprised of Support Crewmembers who are functional experts in various disciplines. The various Support Departments or Functions are led by best-in-class experts. The RSO Support Department / Functional leader is responsible for the hiring, training, personnel management, development & functional routines for the Business Unit Crewmembers.
The Business Unit Leader will lead & direct the Business Unit Team. With alignment from Department / Function leaders, the Business Unit Leaders will determine & direct the day to day priorities of Business Unit Crewmembers. The Business Unit Leader will set priorities & goals for the Business Unit Team that are aligned to Company objectives & plans so there is a singular message and clarity in priorities for the entire Business Unit Team. The Business Unit Crewmembers will leverage their functional expertise to develop strategies, tactics and plans that help the Business Unit achieve its’ goals.
Restaurant Marketing is the implementation of the Raising Cane’s brand and Marketing Strategy. At Cane’s, Restaurant Marketing is executed through localized “Caniac” (Grass-Roots or Neighborhood) Marketing, Media & Public Relations, Sponsorships (paid partnerships with “for profit” organizations) and Active Community Involvement initiatives (paid & non-pad partnerships with “non-profit” organizations).
The Marketing Advisor (MA) will lead the development and execution of Restaurant & DMA level marketing plans that are aligned to brand standards and designed to achieve Business Unit goals. In addition to consistently driving Customer traffic, goals will include establishing a strong brand with clear market positioning to increase brand loyalty. The MA will be responsible to evaluate the effectiveness of marketing strategies, tactics & programs and provide feedback, collaborate with the RSO (Restaurant Support Office) Marketing function to influence the evolution of programs, systems & processes.
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The HRIS & Process Improvement Manager is a subject matter expert on critical processes and policies. This position provides day to day support to key stakeholders through interaction, understanding, review and recommendation of business process improvement that will better prepare the organization for scale and growth. Workday experience is a must!
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Position supports the Founder and Chief Executive Officer (CEO) of Raising Cane’s Chicken Fingers with over 390 locations in 24 states and one of the fastest growing restaurant companies in the country. The Personal Assistant to the CEO is a vital partner to Todd Graves, Founder and CEO. In addition to completing personal errands/tasks for the CEO/Founder and Family, the job description also requires the following: working knowledge of social media management; publicity management; event planning; scheduling and coordination duties of travel, both foreign and domestic.
The successful candidate will embody the core values and commitments of Raising Cane’s and project those values onto all work projects and interactions with others. This is a fast paced job and candidate must to able to work smart, multi-task and efficiently complete all tasks. The ideal candidate will have strong references and a proven track record for longevity in a personal assistant role. May also serve as main point of contact when Executive Assistant to the CEO is away from the office.
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The Area Director provides strategic direction for the team of Managing Partners (MPs) & General Managers(GMs) and acts as the primary support for the MPs & GMs in his/her designated area. The Area Director must convey the Cane’s culture to his/her staff and be a creative team player who likes to work hard, have fun, and show sincere dedication to Raising Cane’s.
Relocation will be required for this role. Training may begin in our Plano, Texas office for the first 6-9 months, but this person will be expected to relocate upon completion of training.
GENERAL SUMMARY:
The Area Director provides strategic direction for the team of Managing Partners (MPs) & General Managers(GMs) and acts as the primary support for the MPs & GMs in his/her designated area. The Area Director must convey the Cane’s culture to his/her staff and be a creative team player who likes to work hard, have fun, and show sincere dedication to Raising Cane’s.
